Managing a crisis at work
Tips on how to overcome crisis at work, a situation every company will eventually face.
In the business world, crises exist, this is an irrefutable truth. So, every company will have to go through a crisis sooner or later. There are various ways crises at work can appear: financial, technological, personal, ethical…so what do you do to manage them successfully? Well, this is a question that some companies don’t really ask themselves, so let’s have a look: here are the best ways to handle a crisis at work, to help you become a great leader and make your company stronger.
Accepting that a crisis at work may arise at any moment actually helps prevents us from crisis
The first thing that must be done to be able to solve a crisis at work is to recognize that they exist and that they can rear their head at any time, in any way. If some companies don’t succeed in handling crises, it’s because they assume these situations will never happen to them, or they believe that they already have the necessary means to deal with them. In both cases, a serious mistake is being made, avoiding thinking about crises does not prevent them from happening. A good leader will know how to incorporate a business crisis into their approach as a possible scenario during a project or day-to-day activities. The hypothetical question “and what if…?” will help you reflect on future conflicts and work to set up the necessary measures to put an end to them. When it comes to resolving conflicts at work, proactivity is worth it.
Crisis at work can be successfully solved if we have diverse and integrated teams
Working with effective, diverse and integrated teams allows us to incorporate different points of view into our work dynamics. Listening to these new and varied perspectives will help us see beyond the obvious and imagine situations that we may never have otherwise imagined. And this, inevitably, will help us to come up with creative solutions to crisis situations at work, so that instead of devaluing the company image, it is reinforced.
Effective communication is everything when it comes to managing crisis situations at work
Knowing how to communicate effectively is a skill that every leader should poses, especially in situations of crisis. Some companies are reluctant to communicate conflicts immediately, hold back important pieces of information or even misrepresent the facts for their own benefit. These choices can end up being disastrous for a company’s reputation. So, it’s the task of every good leader to communicate the situation to the public: both internal and external staff, namely suppliers, shareholders, subcontractors, customers, media, etc. The message should be as honest and humble as possible (while remaining professional) and should make several points clear:
- The situation is under control. Obviously, this should only be communicated if it’s true and the situation is indeed under control. And how do we get the situation under control? Go back to the first point above: by taking a proactive approach to a hypothetical work crisis.
- As well as this, explain that the company is working on solutions to resolve the conflict and ensure that it has the least possible negative impact on the activity of others who are directly or indirectly involved.
- It goes without saying that the message should include an apology.
- And, as we always say, instead of blaming we will use “responsibility”. Blame is the result of a moral judgment in which good and bad comes into play – and this is a cultural construct – whereas responsibility presents us with an objective situation, with constructive and mature alternatives.
Crisis situations in the business world are so important that some companies have their own crisis cabinet. In it, professionals with different backgrounds work to ensure the company always sails in the right direction.
Dealing with crises at work is a possible scenario that every company will face sooner or later, but whether or not these crises have negative consequences is only a matter of having the right tools: trained leaders, effective teams and a corporate culture that is willing to learn from mistakes. So, there you have it, the basic necessary tool for dealing with a crisis at work.